Employer Services Manager

About the company

Positive Employment is currently recruiting for an Employer Services Manager for our client, a local government organisation based in Wiltshire.

Your tasks

The successful post holder will manage and lead the Employer Services team. The Employer Services team is responsible for the effective operation of the Fund’s i-Connect system, collecting, validating and processing monthly data for all active members (around 23,500) from around 180 different employers. In general, the Employer Services team has overall responsibility for maintaining accurate active member data on Altair.

The team also processes tasks related to this system, such as deferrals, refunds and aggregations, supports employers with queries on their data submissions, escalates data issues and leads on the maintenance of the general data integrity on the pensions administration system.

Duties and Responsibilities but not limited to

• Oversee the management and effective use of i-Connect, including employer relations, onboarding and training new employers, and testing and embedding new features
• Make sure appropriate checks and controls are applied to monthly employer returns, and improve the speed and accuracy of data submissions
• Maintain high-quality active membership data, including CARE data, FTE salary history and personal data
• Make sure the team carries out all related data processes in line with legislation, including new starters, refunds, deferred benefits and aggregations
• Manage the end-of-year data collection and reconciliation exercise to meet statutory reporting deadlines
• Manage the production and distribution of around 50,000 Annual Benefit Statements in line with The Pensions Regulator’s deadlines
• Work with the Data, Reporting and Performance Manager and Pensions Administration Lead to deliver accurate Triennial Valuation data to the Fund’s Actuary, and coordinate other actuarial data submissions
• Provide accurate data for employer admissions, transfers and cessations
• Design and oversee employer data reconciliations and make sure all data flows comply with data protection requirements
• Produce employer and Fund performance data
• Line manage the Employer Services team, including training and development
• Review processes and identify ways to improve data quality, efficiency and benefit processing
• Act as a member of the Pension Fund Management Team, providing expert technical advice on employer services

Requirements

Personal Requirements

• A degree or relevant professional qualification (such as IPPM, PMI or CII), or the ability to demonstrate skills at the required level
• Significant experience of administering a large final salary pension scheme, and/or operating, developing and maintaining SQL databases and Chrysalis code (or equivalent)
• Experience of the Altair LGPS system and extensive experience of computerised pensions administration systems
• Excellent knowledge of defined benefit pension scheme management, with a good understanding of LGPS regulations, tax and data protection law
• Experience of implementing and maintaining software systems and developing interfaces between them
• Previous experience of managing, motivating and developing a team
• Advanced Excel and Access (or equivalent database) skills
• Excellent numerical, analytical and communication skills, with the ability to negotiate and influence
• Ability to work quickly and accurately under pressure and manage competing priorities
• A professional ICT qualification, experience of the LGPS and Firefighters’ Pension Scheme, and business presentation skills would be desirable

What we offer

*Pay: £30.79 per hr (Negotiable) Working Hours:** 8:30am - 17:00pm / Monday to Friday

Other

This role is a contract position with an initial contract of 3 months, with the possibility to extend. This role is hybrid working with 1 day per week in the office.

Please note this role is within the scope of IR35, and pay will be via an umbrella company.