Front Office Manager

About the company

Poseidon Hotel Sea Resort is a 4* all-inclusive seaside hotel in Sithonia, Halkidiki, near Nea Marmara. We emphasize warm hospitality, quality of service, and attention to detail, and we are looking for partners who share the same approach.

Your tasks

The position requires an active presence in daily operations, personal communication with guests, and close cooperation with other departments, so that requests and operational issues are addressed promptly and effectively.

Main responsibilities

• Organization and supervision of daily reception operations, aiming for smooth guest service at all stages of their stay.
• Daily communication with guests, active seeking of feedback, and timely identification of needs or dissatisfaction during the stay.
• Management of requests and complaints with professionalism and personal follow-up of their progress. Systematic follow-up with the relevant departments and the guest, until the completion of actions and confirmation that the issue has been resolved.
• Close coordination with Guest Relations, with shared updates regarding guest needs, comments, pending items, and agreed-upon actions.
• Daily cooperation with the Housekeeping department for the timely readiness and inspection of rooms before arrivals, correct updating of their status, room changes, and coverage of requests during the stay.
• Coordination with Maintenance, F&B, and other departments to address operational problems, monitoring the actions and their completion time.
• Preparation and checking of arrivals and departures, special requests, and necessary information, so that the team is properly prepared for every shift.
• Supervision of the correct use of Protel and the accuracy of reservations, stay details, charges, and guest accounts.
• Organization of shifts, distribution of duties, training, and guidance of the reception team, with emphasis on communication, responsibility, and consistency of service.
• Implementation of shift handover procedures, so that information and pending items are transferred clearly and followed up until completion.
• Evaluation of guest feedback and reviews, identification of recurring problems, and submission of specific improvement proposals.
• Regular updates to Management regarding guest satisfaction, response times, complaint resolution, and the results of corrective actions.

Requirements

with experience in reception organization, team coordination skills, and a particular emphasis on guest service and satisfaction.

Candidate Profile

• At least 3 years of experience in a similar position in a 4* or 5* hotel.
• Ability to communicate with guests, understand their needs, and manage demanding situations with composure.
• Organizational and leadership skills, with experience in team coordination and interdepartmental cooperation.
• Very good knowledge of English. Knowledge of additional foreign languages will be appreciated.
• Experience in using PMS hotel systems. Knowledge of Protel will be particularly appreciated.
• Attention to detail, consistency in following up pending items, and a problem-solving orientation.

What we offer

We offer

• Competitive compensation package
• Accommodation and meals within the hotel (if required)
• A pleasant and supportive working environment
• Professional development opportunities in a dynamic, evolving resort