Head of Customer Service (m/f/d) (Manager - Sales)

Shopping. Simple. Better. Done.

Become part of

POS TUNING

POS TUNING is the worldwide specialist for the Point of Sale. Our vision of the "happy shopper" is our drive and our motivation to make shopping simply better. We automate and digitalize stationary retail to create time for what matters most: the customer. With many innovations and strategic developments, we, as a family-run company, stand for quality, professionalism, and collaborative partnership.

Your tasks:

• Disciplinary leadership and management of the current 14 employees in Sales Management as well as their continuous further development
• Development and further development of sales strategies and measures for Sales Management
• Further development of digitalization and automation in day-to-day operations
• Responsibility for the continuous optimization of processes in Sales Management as well as ensuring compliance with processes, both internally within the department and with interfaces
• Revenue and profit responsibility for all customers within the department
• Responsibility for new customer acquisition via Lead Management
• Close cooperation with interfaces (e.g., sales field service, logistics, production, development)
• Reporting to management

Your profile:

• You have completed a degree in Business Administration or a comparable qualification
• Alternatively, you have commercial training with relevant professional further training
• You can demonstrate extensive experience in leading and developing successful sales teams in medium-sized industrial companies, especially in inside sales
• You possess sound knowledge in the automation of sales processes
• You are experienced in developing sales strategies for inside sales (e.g., Sales Funnel, Pipeline Management, etc.)
• You possess very good SAP knowledge and are experienced in using CRM systems (e.g., C4C)
• You are characterized by a high degree of assertiveness, sense of responsibility, and empathy
• You work in a solution-oriented, structured manner with an analytical mindset
• Proficient English skills round off your profile

We offer:

• 38.5 hours per week
• Value account (Wertkonto) where overtime and undertime are recorded
• A secure job and a good working atmosphere
• "Du" culture and flat hierarchies
• Parking spaces on the premises and good transport connections
• Charging stations for e-vehicles for private use
• Ergonomically equipped workplaces
• Occupational health management
• Fresh fruit available free of charge
• Regular employee events (e.g., Friday grilling, team-building measures)
• Discounts in healthcare and leisure activities
• Use of Corporate Benefits (discount offers)
• Capital-forming benefits (Vermögenswirksame Leistungen)
• Diverse training opportunities
• Vacation and Christmas bonuses
• Annual performance review once a year, where training wishes can also be expressed
• Possibility of a year-end bonus

Do you feel addressed? We look forward to your complete online application via the form below.

If you have questions about our job offers, please contact: Melissa Sadler

Tel: 05222/36965–260

Simply apply online now!

POS TUNING GmbH Am Zubringer 8 │ 32107 Bad Salzuflen │ Germany

+49 5222 36965–0 │ contact@postuning.com

Additional information:

Requirements for the applicant: Advanced knowledge: Sales Management, Business Administration, Customer-Relationship-Management (CRM), Channel Management, Department/Division/Section Management, CRM systems Expert knowledge: Sales