3PL Warehouse Logistics Specialist

I. Responsibilities

1. 3PL Management & Process Control

• As the representative of Party A (the client), serve as the primary point of contact with the 3PL warehousing team.
• Lead the implementation of in-warehouse business processes for both 2B (bulk outbound, stock transfers, consolidated procurement inbound) and 2C (e-commerce order picking, verification, packing, and dispatch) scenarios.
• Develop standardized operating procedures (SOPs) to ensure compliant, efficient processes that meet Party A’s business requirements.

1. Inventory & Fulfillment Management

• Manage the inventory of the third-party warehouse entrusted by Party A.
• Monitor inventory dynamics of good, damaged, and slow-moving stock across 2B and 2C scenarios.
• Organize regular physical counts, reconcile inventory data between Party A’s systems and the 3PL WMS, and handle shrinkage, overage, and inventory discrepancies to maintain an inventory accuracy of ≥ 99.9%.
• Coordinate 2B bulk deliveries and 2C order fulfillment timeliness, with strict control over mis-shipment, omission, and damage rates.

1. Business Communication & Collaboration

• Demonstrate strong business communication skills.
• Liaise with the 3PL account lead to negotiate warehousing service standards, fee settlement, and exception handling.
• Maintain a sound partnership, promptly communicate Party A’s requirements, and drive vendor implementation.
• Collaborate with Party A’s internal Procurement, Sales, Operations, and Customer Service teams to synchronize warehousing progress and resolve cross-department issues, ensuring a smooth supply chain.

1. Cost Management

• Maintain a strong cost-management mindset.
• Optimize 2B and 2C in-warehouse workflows; allocate third-party warehousing resources (labor, consumables, and space) appropriately; and control warehousing operating costs (labor, consumables, space occupancy, etc.).
• Propose cost optimization initiatives to reduce Party A’s outsourced warehousing spend.

1. Team & Compliance Management

• Supervise the 3PL warehouse team’s day-to-day operations; deliver business training and performance reviews to enhance team capability and efficiency.
• Implement the safety management systems of Party A and the third-party warehouse, identify safety hazards, ensure safe and compliant 2B/2C in-warehouse operations, and eliminate safety incidents.

1. Data Review & Optimization

• Operate Party A’s systems and the 3PL WMS/ERP systems proficiently; enter and verify operational data.
• Produce daily, weekly, and monthly warehouse operations reports (covering 2B/2C volumes, inventory, costs, and exceptions).
• Use data reviews to optimize operating strategies and improve warehousing service quality and efficiency.

1. Exception Handling

• Respond rapidly to all types of exceptions in 2B and 2C operations (e.g., order exceptions, inventory discrepancies, delivery delays, damage disputes).
• Coordinate the 3PL and Party A’s relevant departments to resolve issues properly, ensure closed-loop resolution, and minimize losses.

II. Qualifications

1. Education

• Associate degree or above (Majors in Logistics Management, Supply Chain Management, Warehouse Management, International Trade, or related disciplines preferred)

1. Experience

• 3+ years of warehouse management experience.
• Core requirement: familiarity with the full range of in-warehouse workflows for both 2B and 2C.
• Candidates with experience managing 3PL warehousing from the client (Party A) side are preferred.
• E-commerce, FMCG, or manufacturing 2B+2C warehousing operations experience is a plus.

1. Professional Skills

• Proficient in 2B and 2C in-warehouse workflows; able to develop standardized operating procedures and drive 3PL adoption.
• Skilled in WMS, ERP, and other warehouse management systems; advanced Excel (pivot tables, functions, data statistics, and cost analysis) with strong data sensitivity.
• Clear cost-management thinking; able to identify warehousing cost optimization opportunities and develop sound cost control plans.
• Familiar with warehouse safety management and goods storage standards; able to handle operational exceptions in 2B/2C business efficiently.

1. Communication & Management Skills

• Excellent business communication skills; adept at liaising with the 3PL and Party A’s internal departments, accurately conveying requirements, negotiating issues, and driving implementation.
• Strong team management and organizational coordination skills; able to effectively supervise and manage the third-party warehouse team and improve operational efficiency.

1. Core Attributes

• Strong cost-consciousness and sense of responsibility; detail-oriented and rigorous with a strong sense of goal ownership.
• Able to work under pressure and adapt to monthly stock takes and peak-season overtime.
• Maintain a Party A perspective: managing third-party warehousing service quality and costs from the client’s standpoint.

1. Other Requirements

• Basic Chinese/ English reading and writing skills preferred (for 2B/2C business and liaison with overseas suppliers).
• Professional warehousing certifications are a plus.

Skills: Inventory Management, Supply Chain Management, Logistics Management, Warehouse Management