DYNAMICS BUSINESS CENTRAL FUNCTIONAL SUPPORT ANALYST - M/F

Description :

Under the responsibility of the Applications & ERP Manager, you will provide first-level (N1) and second-level (N2) operational support to users of the ERP and related applications, guarantee the continuity of business activities, and support the transition from Navision to Business Central.

YOUR MAIN MISSIONS:

ERP FUNCTIONAL SUPPORT (LEVEL 1 & 2)

• Respond to daily user requests on Navision and Business Central and related applications.
• Diagnose and resolve functional incidents related to ERP modules (finance, supply chain, production, purchasing, sales).
• Escalate complex problems to the Applications & ERP Manager or to publishers/Integrators (via the TMA contracts signed with Pommier) if necessary.
• Document solutions and enrich the internal knowledge base.

USER ACCOMPANYMENT

• Train and assist users in using ERP functionalities and related applications.
• Write practical guides and procedures to facilitate team autonomy.
• Act as a local contact point to improve user satisfaction and efficiency.

PARTICIPATION IN ERP PROJECTS

• Contribute to the migration phases from Navision to Business Central (testing, validation, support).
• Participate in functional acceptance testing and deployments.
• Identify possible improvements and report business needs.

TICKET MANAGEMENT AND REPORTING

• Handle tickets via the centralized management system (dispatcher).
• Respect defined SLAs and ensure regular follow-up of requests.
• Produce reports on recurring incidents and propose corrective actions.

Profile sought:

• Education: Bachelor's to Master's degree in management information systems, business school, or equivalent through experience.
• Experience: you have a successful first experience (5 years) in support or integration of Microsoft Dynamics 365 Business Central (or its predecessor Dynamics NAV / Navision).
• Functional skills: you master the standard management flows of an ERP (ideally finance, purchasing, sales and/or inventory management).
• Human qualities: endowed with excellent interpersonal skills, you demonstrate listening, patience, and great pedagogical abilities. Your sense of analysis and rigor allow you to solve complex problems effectively.
• Languages: A professional level of English is required for this position.