Call center support agent

H Polihome, a leader in the field of furnishing and equipping homes and professional spaces, needs a person for the customer support department.

If you want to become a member of a team that faces daily challenges, if you like customer contact and you are a person of patience, then the support department is what suits you.

Summary of responsibilities:

• Handling incoming calls regarding existing customers for the purpose of resolving any problems arising with their orders (defective products, etc.)
• Proper adherence to the prescribed procedures
• Negotiation with dissatisfied customers in order to find the best possible solution to the potential problem
• Maintaining records and logging all cases

Required Qualifications:

• Good knowledge of the English Language
• Patience and resilience under pressure
• Methodical thinking
• Very good knowledge of computer use
• Familiarity with the internet and modern technologies
• Organizational character
• Ability to manage multiple tasks by setting correct priorities
• Teamwork and the ability to perceive the correct solution in every case
• Willingness to take responsibility

Benefits:

• Pleasant working environment
• Stable five-day work schedule
• Satisfactory salary