Billing Administrator

Company Overview

At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Job Summary

Pointer Ltd. are recruiting for a Billing Administrator to join our team in Glasgow. In this role you'll play a key part in supporting the efficient and accurate delivery of Pointer's maintenance and monitoring billing processes.

The primary responsibility of this position is to ensure that all maintenance and monitoring services across the Security, Fire and Installer divisions are invoiced accurately, consistently and within agreed timescales.

The role involves managing recurring billing, processing new connections and cancellations, maintaining accurate customer and asset records, and ensuring that all chargeable services are correctly captured and invoiced.

Key Responsibilities:

• Maintenance and Monitoring Billing
• New Maintenance and Monitoring agreements
• Cancellations & Amendments
• Billing Reconciliation and Revenue Assurance
• Reporting and Data Management
• Customer Service and Internal Collaboration
• Compliance, Accuracy and Continuous Improvement

Who are you

You are a highly organised and detail-oriented administrator who takes pride in delivering accurate work and excellent customer service. Comfortable working with billing, contracts, customer records and business systems, you can manage multiple priorities while maintaining a high level of accuracy and professionalism. You are proactive, dependable and confident communicating with customers and colleagues, taking ownership of tasks and seeing them through to completion. Whether you come from an administration, billing, finance support or customer service background, you'll have a keen eye for detail, strong organisational skills and a continuous improvement mindset, always looking for ways to enhance processes, improve efficiency and deliver a positive experience for both customers and the wider business.

Required Experience & Qualifications

• Previous experience in an administrative, billing or customer service role.
• Strong IT skills, including proficiency in Microsoft Excel, Word and Outlook and CRM Systems (Simpro)
• Experience using business management systems, finance software or customer databases.
• Excellent numerical accuracy and attention to detail.
• Strong organisational and time management skills, with the ability to manage recurring deadlines.
• Experience maintaining accurate records and processing high volumes of information.
• Confident communicating with customers, suppliers and internal stakeholders.
• Must be eligible to work in the UK.

Desired Experience & Qualifications

• Previous experience in billing administration, invoicing or financial reconciliation.
• Working knowledge of Simpro and/or Xero.
• Experience managing recurring invoices, credit notes and customer account adjustments.
• Familiarity with maintenance contracts, monitoring services or service-based billing.
• Previous experience within the electronic security, fire, life safety or related service industries.
• Experience reconciling supplier invoices against customer billing records.

Benefits

At Pointer, we don’t just offer a job - we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:

Financial Security & Rewards

• Competitive salary with an annual review
• Company pension to help secure your future
• Employee referral scheme - recommend great people and get rewarded

Work-Life Balance & Flexibility

• Generous holiday allowance to recharge and unwind
• Flexible working options to fit your lifestyle*

Structured Career Growth & Development

• Career progression opportunities—we invest in your future
• Bi-annual career mentoring
• Training & professional membership support to help you develop your skills*

Health & Well-being

• Life assurance for peace of mind
• Access to private GP services—because your health matters
• Annual flu jab to keep you feeling your best

Exclusive Employee Perks

• Employee discount scheme—save on top brands
• Company vehicle for eligible roles*

*Some benefits are role dependent.

Equal Opportunities Statement:

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.