Sales Assistant (M/F)

Our client is looking for a Sales Assistant to join their team and support the Sales Manager in their missions. In order to participate in the sale of standard products by ensuring the management of orders and customer requests.

Missions: Receive telephone calls and dispatch them if necessary

• Respond to requests from prospects/customers and technical sales staff
• Analyze customer needs
• Prepare quotes/price offers
• Check product availability and lead times
• Take orders (email, telephone) for standard products and process them according to their specificity: firm order, proforma, for free trial.
• Enter orders for pre-setting benches, freight
• Inform the customer of order modifications: unavailable quantity, modification of lead times
• Request lead times from purchasing or production in case of delay or significant orders
• Update or modify shipping lead times (in case of manufacturing or replenishment lead times being advanced or delayed)
• Manage disputes and customer complaints:
• Delivery lead time/delay
• product non-conformity (delivery error)
• packaging error
• Management of customer returns (tool collection, credit note requests...)
• Ensure logistical follow-up with DPD (carrier)

Participate in commercial phoning actions

• Provide precise follow-up for sensitive and specific customers (large orders.)
• Provide cover for the absences of the Export Sales Assistant:
• Respond to requests from export prospects/customers (by email)
• Process an Export order
• Organize shipments according to carriers
• Invoicing
• Resolve any disputes related to poor transport conditions, delivery errors/delays or customer returns
• Perform administrative procedures related to export
• Create and update customer accounts

Profile: English B2 (minimum required) Knowledge of the legal specificities of international sales (customs legislation and taxation) Mastery of sales techniques (language, behavior.)