Estate Services Operative

We are looking for a reliable, proactive and hands-on Estate Services Operative to join the team on a luxury residential scheme in South West London.

This is a varied role for someone who enjoys being active, working with people and taking pride in the appearance, safety and smooth running of a residential development. You will be a visible presence across the estate, supporting residents and the wider estate team while ensuring communal areas and facilities are maintained to a high standard.

Hours: Monday to Friday, typically 10am to 6pm (1 hour lunch break) - hours can have some flexibility

Salary: up to £32,000 per annum depending on experience

What you'll be doing

Your day will be varied and could include:

• Carrying out regular patrols of the estate and checking communal areas, grounds and facilities.
• Identifying and dealing with cleaning, maintenance, security and health & safety issues.
• Keeping communal and external areas clean, tidy and well presented, including litter picking and general housekeeping.
• Carrying out basic maintenance and minor repairs where appropriate.
• Providing cover at the Concierge Desk, welcoming and assisting residents, visitors and contractors.
• Receiving, logging and securely managing parcels and deliveries.
• Monitoring CCTV and access control and supporting the security of the development.
• Assisting contractors with access and helping to ensure works are carried out safely.
• Completing routine checks and keeping accurate records of incidents, patrols and maintenance issues.
• Responding calmly and professionally to incidents, alarms and unexpected situations.
• Moving bins, deliveries, equipment and other items around the estate when required.
• Proactively spotting issues and taking action to help keep the development safe, secure, clean and welcoming.
• Supporting the Property Manager and wider team with the day-to-day running of the estate.

What we're looking for

We're looking for someone who is practical, dependable and takes pride in their work.

You'll ideally have experience in a residential, estates, facilities, maintenance, cleaning, concierge or similar environment, although we're more interested in your attitude, reliability and willingness to get involved.

You'll need:

• A hands-on approach and willingness to undertake a range of practical duties.
• Good communication and customer service skills.
• The ability to carry out basic maintenance and identify when an issue needs to be escalated.
• Good attention to detail and pride in maintaining high standards.
• The ability to work independently, use your initiative and manage your workload.
• A calm, professional approach when dealing with residents, visitors and unexpected situations.
• A good understanding of health and safety.
• The ability to work positively as part of a wider estate team.