Overnight Manager

This job is located at 36 W 44th Street, New York City, NY 10036

PLS®: People. Location. Service

PLS—which stands for People – Location – Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day- to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Overnight Managers are responsible for providing Customer Service Representatives (CSRs) on-call support during overnight hours to ensure the assigned stores deliver outstanding customer service, follow store procedures. The Overnight Manager helps meet all operating objectives, sales, and financial goals. The Overnight Manager is able to perform all the duties of a CSR and supports Store Management in the overnight operations of the stores.

Job Responsibilities:

Ensure all transactions are completed in compliance with federal, state, and local regulations

Review and enforce applicable company policies with CSRs including, but not limited to, Operations, Robber/Intruder, and Dress and Personal Appearance Policies

Communicate information, questions, and issues between store management and CSRs

Attend the monthly regional meetings to communicate necessary information to CSRs

Support a strong customer service culture

Help CSRs resolve customer complaints

Approve checks up to specified limits in accordance with company policy

Complete video camera audits to provide additional support and security to overnight CSRs

Help to maintain a clean, safe, and organized store environment

Prepare required reports for Store and District Managers

Manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of internal and external customers

Perform other duties as assigned

Job Requirements:

6+ months of PLS check cashing experience

Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant is preferred

A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant

Ability to develop positive relationships with internal and external customers

Superior verbal and written communication skills

Exceptional attention to detail and ability to multi-task

Strong desire to exceed goals and inspire excellence in a team

Professional appearance and demeanor

Ability to work flexible hours, including overnight shifts, weekends, and holidays

English/Spanish bilingual is a plus

Physical Requirements:

Must be able to sit and/or stand for long periods of

Ability to lift 15

Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment New York Pay Band $20.50 — $22.50 USD