EXPERT COFFEE SERVICE & PREMIUM CUSTOMER RELATIONS TECHNICIAN - M/F
Description:
Do you love technology, innovation, and customer contact?
Do you have a taste for well-done work and wish to offer excellent service? Join Pleyce!
A family business specializing in coffee and beverage solutions, Pleyce is looking for an Expert Coffee Technician (M/F) to support our premium clients.
You will work on innovative coffee machines integrating cutting-edge technologies, notably TOP Brewer. A stimulating environment to develop your expertise and contribute to a high-quality coffee experience.
YOUR MISSION:
Combine technical expertise and service excellence to guarantee equipment reliability, beverage quality, and customer satisfaction.
As a trusted interlocutor, you will develop a lasting relationship with each client. You represent Pleyce through your professionalism, your listening skills, and the quality of your support.
YOUR MAIN RESPONSIBILITIES:
- INSTALLATION AND TECHNICAL EXPERTISE:
- Prepare, install, and commission machines at client sites.
- Perform adjustments and verify beverage quality.
- Carry out preventive maintenance to guarantee equipment reliability.
- Diagnose faults and perform repairs.
- Ensure technical follow-up of machines and traceability of interventions.
- PREMIUM CUSTOMER RELATIONS AND SERVICE EXCELLENCE:
- Understand the expectations and usage of each client to personalize their support.
- Train users and advise them on the daily use and maintenance of the machines.
- Communicate clearly regarding interventions, timelines, and proposed solutions.
- Anticipate and follow up on requests until resolution and verify customer satisfaction.
- ORGANIZATION AND TEAMWORK:
- Organize travel and interventions according to priorities and client commitments.
- Ensure the availability of necessary parts, tools, and consumables.
- Write precise reports and share useful information with the teams.
- Contribute to the improvement of practices and the sharing of technical knowledge.
Profile sought:
THE IDEAL PROFILE TO JOIN OUR TEAM?
- You possess strong skills in maintenance, electromechanics, or troubleshooting. Experience with coffee machines or with a premium clientele would be an asset.
- Curious and comfortable with new technologies, you enjoy understanding how equipment works and searching for solutions.
- You know how to listen, explain, reassure, and advise. You pay as much attention to the quality of your intervention as to the relationship with the client.
- Autonomous, rigorous, and organized, you enjoy traveling and know how to work in a team.
- Proficiency in English (spoken and written).
- Driving license (Permis B) is essential.
Finally, you will thrive within our team if you share our 5 VALUES: authenticity, creativity, solidarity, excellence, and commitment.
WHY JOIN PLEYCE?
- Work on innovative equipment in the premium coffee universe.
- Develop your technical expertise and your customer relations skills.
- Practice a varied profession, in contact with clients and teams.
- Contribute to an ambitious corporate project, driven by five values: Authentic, Excellent, Creative, Committed, and Solidary.
Our ambition: to make every installation, every intervention, and every exchange an experience of excellent service.
Location: Paris and outskirts
Mobility: itinerant position with regular travel (TRAVEL OVER SEVERAL DAYS is to be expected)
Contract: CDI (Permanent contract)