IT Technical Support Specialist

Playtech Live Latvia (SIA "Euro Live Technologies"), a subsidiary of "Playtech", the world's largest online gaming software developer, is a leader in providing live dealer services to leading global gaming operators.

Our team in Latvia consists of 1900 talented and energetic colleagues, for whom Playtech Live Latvia provides a dynamic, innovative, and positive working environment. We continue to grow, proving ourselves as a reliable, sustainable, progressive-thinking, and innovative employer.

• Consult our employees on technical issues;
• Installation, administration, and troubleshooting of desktops, laptops, and servers running Windows OS and Linux;
• Professional studio equipment installation: cameras, lighting, and sound equipment;
• Prevent technical equipment issues and resolve technical questions related to OS, MS Office, email, network, etc.;
• Full Windows OS setup, including drivers, BIOS, and other related software;
• System monitoring to ensure the continuous operation of our product.

• Previous experience in providing IT support services;
• Excellent customer service skills;
• Good English language skills (at least B2 level); Our company operates in an international environment, so English language skills are essential for effective communication with colleagues and successful task execution;
• Good Windows OS skills - network problem diagnosis, installation, configuration, and remote support, DHCP, DNS, Active Directory, MS Office 365;
• Networking knowledge can be considered an advantage;
• Experience in problem-solving, troubleshooting, and resolving software application issues;
• Ability to convey technical information in a simplified manner;
• Ability to work in shifts, including night shifts.

• Work in an international, fast-growing company;
• Additionally paid holiday for voluntary work, if the employee participates in organized workplace voluntary work events;
• Career growth opportunities;
• Opportunity to participate in company-paid training and courses to increase your qualifications;
• Holiday gifts;
• Health insurance;
• Friendly colleagues and fun company-organized events.