North Zone Regional Coordinator

Join Banco Plata! We have just received our banking license and are entering a stage of accelerated growth, constant innovation, and real opportunities for those who want to build something great!

Job Description

The Ambassador Coordinator plays a key leadership role within the field operational structure. Their primary responsibility is to manage, accompany, and develop a team of supervisors to ensure the correct execution of daily delivery operations, KPI compliance, and continuous performance improvement across different regions. This role acts as the central operational link between field execution and strategic planning, being responsible for daily coordination and incident resolution.

Job Responsibilities:

• Directly lead a team of approximately 20 Ambassador Supervisors, providing coaching, feedback, and continuous performance monitoring.
• Ensure the achievement of key indicators such as completed deliveries, punctuality, and customer satisfaction.
• Resolve operational incidents and challenges in the field to maintain the continuity of daily operations.
• Implement new procedures and ensure clear communication of operational updates.
• Report complex cases (absences, low performance, critical errors) to the corresponding areas (HR, Product, Logistics).
• Plan and manage ambassador coverage, route assignment, and territory distribution based on team performance and capacity.
• Identify supervisors with high potential and propose promotions or role adjustments in coordination with leadership.
• Gather insights and feedback from the field, sharing relevant information with Regional Heads for strategic decision-making.
• Guarantee the consistent application of internal policies and the correct use of systems and tools (Radar, app, SOPs).

Requirements:

• Previous experience leading operational or field logistics teams (minimum 1 year).
• Living in Monterrey, N.L.
• Proven ability to manage multiple teams and resolve incidents in real time.
• Strong communication and conflict management skills.
• Proficiency in field tracking, reporting, and communication tools (CRM, Google Sheets, Tableau, Superset, Power BI).
• Results-oriented, with a high sense of responsibility and ownership.
• Ability to make quick decisions with limited information.
• Previous experience as an Ambassador Supervisor or in last-mile/logistics environments (desirable).
• High adaptability to changing conditions and accelerated growth environments.
• Conversational English (B2 or higher).

Benefits and Additional Perks:

• Bonus scheme.
• Statutory benefits (IMSS, Aguinaldo, and Vacations).
• Major Medical Expenses Insurance.
• Life Insurance.
• Growth opportunity: help define the visit process and contribute to the platform design.
• Opportunity to participate in the creation of an innovative company seeking to become the largest digital bank in Mexico.
• Apply through this medium and we will contact you as soon as possible.

If you meet the profile and are interested, apply through our page.