Televentas Coordinator
Join Banco Plata! We have just received our banking license and are entering a stage of accelerated growth, constant innovation, and real opportunities for those who want to build something great.
What will you do as a Coordinator?
Ensure compliance with operational and commercial objectives through the management and development of supervisors, performance monitoring, and the implementation of data-driven strategies to optimize results and guarantee the effective execution of the operation.
Job responsibilities:
Support and supervision of objectives for supervisors:
Provide support and guidance to supervisors to ensure they meet their objectives and effectively manage the agent team. Guarantee that supervisors have the necessary tools and support to carry out their functions effectively and that the team functions optimally.
Achievement of objectives:
Ensure that supervisors reach the objectives established in relation to key performance indicators (KPIs). This involves closely monitoring supervisor performance and providing them with the necessary support to reach and exceed the established objectives.
Development of strategies and action plans:
Generate specific strategies focused on reaching the established KPIs and create action plans based on the results obtained. Identify areas for improvement and develop effective strategies to improve team performance and reach the established objectives.
Report preparation:
Prepare, structure, and present management reports using qualitative and quantitative information collected within the operation. This includes analyzing data, identifying trends, and providing relevant information for decision-making.
Effective communication:
Organize and facilitate regular meetings with the team to communicate objectives, provide updates, and address challenges. The goal is to keep the team informed and motivated, as well as to address any problems or concerns that may arise.
Establishment and achievement of general objectives:
Work in close collaboration with the Líder de ventas telefónicas to identify trends and establish objectives for the operation, in order to drive the achievement of service and sales objectives, SLA's, and KPIs continuously.
Identification of areas for improvement:
Closely monitor team performance and take proactive measures to address any deviations or problems that may arise.
Position requirements:
Previous experience of at least 3 years in televentas or an outbound call center environment.
Previous experience of at least 2 years in leadership roles.
Excellent interpersonal, communication, management, and leadership skills.
Strong problem-solving capacity, with the ability to analyze and resolve complex situations.
Results-oriented mindset, and timely follow-up.
Conversational English
We offer:
Attractive salary
Productivity bonus
On-site modality
Major medical expenses insurance
Life insurance
Schedules:
Monday to Friday: 9:00 am to 7:00 pm.
Saturdays: 1 to 2 on-call shifts per month from 9:00 am to 2:00 pm
Work area: Nativitas
*Interested parties apply through this medium* by attaching their curriculum vitae.
Why join Banco PLATA?
We believe in people before positions. Here you will find a place where your effort is recognized, your growth matters, and every achievement is celebrated as a team. We are a company that bets on talent, drives new opportunities, and accompanies your professional development at every step.