Delivery Agent

Responsibilities:

Receive and dispatch assigned customer orders.

Contact customers promptly regarding assigned deliveries.

Deliver orders safely and professionally.

Provide real-time updates on assigned deliveries.

Follow up on unsuccessful or delayed deliveries and report issues immediately.

Collect COD payments from customers where applicable.

Remit collected funds immediately after successful payment.

Maintain accurate records of deliveries, payments, and returns.

Safely handle and store MFT products while they are in your possession.

Ensure products are returned safely when a delivery is unsuccessful.

Remain active and available for assigned deliveries throughout working hours.

Follow MFT delivery procedures and operational instructions.

Maintain professional communication with customers and the MFT team.

Requirements:

Must own a suitable vehicle that is available for delivery work every working day.

Must have a valid driver’s licence.

Must have an active WhatsApp account.

Must be available for dispatch from 8:00 AM, Monday–Saturday.

Must be comfortable collecting COD payments and remitting funds immediately after payment.

Must have a safe and secure place to keep MFT products while they are in your possession.

Must be familiar with the area where you are applying to work.

Must be reliable, responsible, and committed to assigned deliveries.

Previous experience as a delivery agent, rider, courier, driver, or logistics agent is an advantage.

Good communication and customer service skills.

Must be comfortable providing real-time delivery updates.

Must have a valid NIN/National Identification Number and verifiable identification.

Must be willing to provide a referee for verification before onboarding.

Your referee must be available and willing to speak with MFT by phone, WhatsApp, or video call as part of the verification process.

Must be willing to provide your current residential address and other required verification details during the onboarding process.

Additional identity, address, and reference verification may be required before onboarding.