Gym Service Crew

Company Overview Outpost Climbing is a fully integrated climbing lifestyle hub that celebrates climbing as a sport for all. Located at 464 Crawford Lane, we run a dynamic facility with distinct zones for family fun and sport climbing, while also hosting corporate programs and community outreach. We are passionate about building a climbing culture that is inclusive, exciting, and constantly evolving: a place where both climbers and staff can rise together.

Job Highlights Opportunities for multiple tracks of professional and personal development, including but not limited to operations & logistics, coaching, routesetting or certifications that are relevant to the executive role Free use of the climbing gym facilities and staff rates for merchandise and partner companies’ programs and activities Flat and dynamic working culture that values growth and investment in the team and teamwork Job Description

The Gym Service Crew supports the daily running of the gym by managing front desk tasks, ensuring customer satisfaction, maintaining safety and cleanliness, and assisting with logistics and administrative duties, while adhering to safety standards. This role requires both hands-on involvement on the gym floor and strong operational awareness behind the scenes. Core responsibilities include, but are not limited to: Counter & Floor Operations – Front-facing responsibilities as part of the on-duty team, which include cashiering, check-in processes, safety processes, handling walk-in and remote enquiries, and ensuring a seamless and welcoming customer experience. Customer Experience Management – Monitoring service quality and leading by example in ensuring a positive, inclusive, and safe environment, including handling service recovery when necessary. Facilities & Logistics Upkeep – Maintaining the cleanliness, functionality and safety of climbing areas, gear, and amenities, and assisting in logistics for programs or events. Administrative Support – Handling general admin and ad hoc duties that support overall gym operations.

Job Requirements Friendly and service-oriented, with strong interpersonal skills and the ability to engage both children and adults Good spoken and written English Comfortable performing basic administrative tasks and using digital systems Calm and responsive in managing safety and emergency situations Able to commit to a 5-day work week, including weekends and Public Holidays, based on shift schedules Experience in climbing or the sports/leisure industry is an advantage; SNCS Level 1 or 2 certification preferred