front desk agent
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Education:
Secondary (high) school graduation certificate.
Tasks:
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Provide customer service.
Experience:
1 to less than 7 months.
Support for newcomers and refugees:
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .
Support for youths:
Offers on-the-job training tailored to youth. Provides awareness training to employees to create a welcoming work environment for youth.