Success Manager

What You'll Do Manage a portfolio of large, complex inVESTED PRO clients as their primary point of contact.

Hold regular business reviews with client leadership — including C-suite stakeholders — to review progress and set priorities.

Translate client business needs into prioritized action plans for NetSuite consultants and developers.

Track timelines, scope, and resourcing across multiple client workstreams simultaneously.

Flag risks early — low adoption, scope creep, stalled work, renewal concerns — and put a plan in place to address them.

Lead client escalations and difficult conversations through to resolution.

Coordinate with delivery, support, and account teams to keep client work on schedule.

Recommend optimizations, additional modules, and process improvements that help clients get more out of NetSuite.

What They're Looking For Required

5+ years in client success, account management, consulting, or another client-facing role.

Functional background, ideally in operations.

ERP experience as an end user, administrator, consultant, or project lead.

Experience managing relationships with large or complex clients, including C-suite stakeholders.

Strong project management and problem-solving skills.

Proactive communication and consistent follow-through across teams.

Comfort managing escalations and difficult client conversations.

Nice to Have

NetSuite experience.

Business degree or business background.

Experience in managed services, ERP support, or technology consulting.