Export Assistant (M/F)

Job Description:

Your missions as an Export Customer Service Assistant (M/F)

Customer Interface: Acts as the interface between the customer, the export manager, and other departments as needed. Participates in calls for tender (registration on platforms, preparation of documents, monitoring of bid openings). Presents the company's products or services to customers, responds to information requests. Takes phone calls and informs customers based on their requests (order tracking, information). Order Management: Prepares the commercial and technical study of the customer's request (product availability, cost, manufacturing lead time). Drafts quotes and forwards data regarding commercial and technical terms (schedule, price, payment) to customers. Records the order, inquires about fulfillment conditions (delivery times, packaging methods) and transmits the information to the customer or the sales representative. Manages order payment elements: prepares pro formas, prepares invoicing, follows up on overdue payments, or forwards them to the relevant department (accounting, legal). Updates and refreshes the order book.

Profile Description:

Your background as an Export Customer Service Assistant (M/F): Theoretical and practical knowledge of sales administration techniques. Knowledge of commercial rules and operations (incoterms / LC). Knowledge of ERP (basic functions for data entry) and pack office. Languages: English reading, writing, and speaking.