TECHNICAL SUPPORT STAFF

TECHNICAL SUPPORT OFFICER (IT STAFF)

• Install and configure computer hardware operating systems and applications
• Analyze, monitor and maintain computer systems and networks
• Communicate with operations, different offices, or clients through a series of actions, either face to face, over the telephone, to help set-up a system or resolve issues
• Troubleshoot system, network and application problems, diagnose and solve hardware or software faults. Replace parts as required.
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set-up a system
• Create new user accounts, profiles, resetting and dealing of password issues and deletion of accounts as requested
• Provide helpdesk support within and outside the company’s premises
• Respond to email escalations and resolve the concerns in a timely manner
• Establish a good working relationship with operations, clients, and other professionals, such as software developers
• Update and close all assign tickets (TRN) in the Ticketing System within the given turn-around-time or service level agreement.
• Perform other duties that may be assigned from time to time by the IT Manager, IT Head and the Management.

Qualifications/Requirements:

• Graduate of Computer Engineering, ECE, Computer Science, IT, or any IT/Computer-related course