waiter/waitress - food and beverage services

Education:

No degree, certificate or diploma.

Work setting:

Restaurant.

Tasks:

• Must be of legal age to mix and serve alcoholic beverages.
• Address customers' complaints or concerns.
• Prepare and serve specialty food at customers' tables.
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings.
• Describe menu items including daily specials for customers.
• Enforce provincial/territorial liquor legislation and regulations.
• Advise on menu selections.
• Balance cash and record sales.
• Clear and clean tables, trays and chairs.
• Describe and advise on wine selection.
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages.
• Order and maintain inventory of wines and wine glassware.
• Serve food and beverages.
• Take orders and relay to kitchen and bar staff.
• Assist clients/guests with special needs.
• Provide customer service.

Certificates, licences, memberships, and courses :

• Smart Serve.
• Workplace Hazardous Materials Information System (WHMIS) Certificate.
• Food Safety Certificate.

Computer and technology knowledge:

• Electronic cash register.
• Point of sale system.

Transportation/travel information:

Own transportation.

Work conditions and physical capabilities:

• Fast-paced environment.
• Physically demanding.
• Standing for extended periods.
• Work under pressure.

Weight handling:

Up to 9 kg (20 lbs).

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Initiative.
• Organized.
• Reliability.
• Team player.

Employment terms options:

Evening.

Experience:

1 year to less than 2 years.

Employment terms options:

Night. On call. Weekend.

Financial benefits:

Gratuities.

Other benefits:

• Free parking available.
• Team building opportunities.
• Parking available.