Customer & Dealer Service Junior Staff

Your tasks

• Conduct customer surveys based on project requirements.

• Compile and submit accurate reports within the required timelines.
• Receive and respond to customer inquiries via hotline, email, Zalo, and other communication channels.

• Investigate and resolve customer complaints by identifying root causes, coordinating appropriate solutions, and following up until the case is fully resolved.
• Carry out...

Requirements

• Minimum 1 year of experience in Customer Service or related fields.
• Good English communication skills (especially listening & speaking).

• Proficient in reporting, PowerPoint.
• Strong analytical and logical thinking skills.

• Excellent communication and interpersonal skills.
• Strong phone handling skills and active listening skills.

• Customer-oriented mindset with adaptability to different personalities.
• Ability to multi-task, prioritize,...