Customer Service Representative - Central EU (GERMAN SPEAKING)
At Philosofish, we consciously promote the well-being of our people, our customers, and our oceans! We build relationships of trust, with transparency in all our operations, offering the best quality and freshness so that we are the daily preference and choice of consumers for their families.
We invite you to dive into our world and become a valuable member of our team.
Job Description:
The role of the Customer Service Representative involves supporting and serving the company's customers, with the aim of excellent communication, problem-solving, and ensuring their satisfaction. This role includes various responsibilities, such as managing customer inquiries and complaints, collaborating with other internal teams (such as Sales, Invoicing, Logistics, and Warehouse), entering orders into the company's system, and providing information about products, services, and procedures.
The Customer Service Representative is usually the first point of contact for customers and is responsible for ensuring smooth communication and issue resolution, as well as maintaining a high level of service. This role requires excellent communication, organizational skills, and knowledge of the company's processes and products.
Main Responsibilities:
- Receiving, managing, and resolving customer inquiries and complaints via telephone or email.
- Entering orders into the commercial system (ERP S1 SoftOne) and monitoring their progress.
- Collaborating with the Sales, Invoicing, Warehouse, and Distribution departments for the smooth service of customers.
- Ensuring customer satisfaction and maintaining a high level of service.
- Monitoring stock to update customers regarding product availability.
- Communicating with customers regarding the status of commercial requirements.
- Informing and supporting customers regarding new products, services, commercial policies, and procedures.
- Collecting and recording customer feedback to improve the company's processes and services.
Required Qualifications:
- Degree, preferably in Management/Marketing/Sales.
- At least 1-2 years of experience in a similar position.
- Excellent communication and negotiation skills.
- Very good knowledge of IT and commercial ERP programs (ideally S1 SoftOne).
- Very good knowledge of the German language (written and spoken).
- Good knowledge of the English language (written & spoken).
- Team spirit and a customer-centric approach.
- Ability to manage multiple tasks simultaneously and adhere to schedules.
- Experience in the food industry.
- Knowledge of additional foreign languages will be appreciated during the selection process.
- Familiarity with CRM processes and Helpdesk tools.
The company offers:
- Competitive compensation package.
- Continuous training and professional development.
- Comprehensive medical and hospital care program fully covered by the employer.
- Hybrid work model
Confidentiality will be maintained regarding all CVs. The company will only contact candidates whose CVs match the required qualifications and criteria.