Reservations Agent - Thessaloniki

Reservations Agent - Thessaloniki

The Philian Hotels & Resorts Group is seeking a Reservations Agent for permanent collaboration at the central offices in Thessaloniki. Responsibilities: Maintenance and implementation of the daily work plan. Management of electronic mail during the shift. Telephone and written communication for customer inquiries regarding reservations, cancellations, and providing information about the services offered by the property. Entry of online and offline reservations. Implementation of Payment Policy (charges, pre-authorizations, deposits, refunds) and sending confirmation details. Implementation of Cancellation/Modification/No-Show Policy per property. Checking accommodation availability. Checking reservation lists per property and per partner. Knowledge of all room types and their specific features. Daily communication with Reception departments for correct information regarding arrivals, departures, and cancellations. Regular and correct updating of the reservation file. Maintenance and implementation of the internal work regulations. Required Qualifications: Previous experience in a similar position in the reservations sector, preferably in a hotel environment Excellent knowledge of the English language (written and spoken) Excellent knowledge of IT and Microsoft Office Experience using hotel PMS programs Experience using OTA sales channels Experience using channel manager Experience reading agency contracts Customer service spirit Excellent communication and organizational skills Ability to communicate and cooperate with all hotels of the group Ability to work under pressure Adaptability to demanding working conditions Desired Qualifications: Graduate of a tourism vocational school Knowledge of a 2nd foreign language Benefits: Excellent working environment and spirit of cooperation Evolution prospects Full-time employment