Hotel Supervisor - Skiathos

The Philian Hotels & Resorts Group, with 17 hotel units in Skiathos and Thessaloniki, is looking for a Hotel Supervisor for the 2027 summer season in Skiathos.

Responsibilities:

• Organizes and supervises the daily operation of all hotel departments (Front Office, F&B, Housekeeping, Maintenance), according to the instructions of the Management and the operational needs of the hotel.
• Ensures that services are provided consistently, professionally, and according to the company's quality standards.
• Drafts and monitors the weekly work schedules of their team, aiming for effective coverage of operational needs.
• Supports, guides, and trains staff in their daily work, providing on the job training where required.
• Encourages good cooperation between departments and ensures smooth communication, so as to guarantee the provision of an excellent customer experience.
• Monitors the cleanliness and proper functioning of all hotel areas, as well as compliance with hygiene and safety rules.
• Monitors the correct use and operation of equipment and immediately reports any technical or operational problems.
• Manages and immediately resolves any customer complaints or requests, aiming for high satisfaction.
• Works closely with the Chief Operations Officer for the smooth execution of daily tasks and the implementation of company policies and procedures.
• Is responsible for the safety of staff, customers, and facilities during their shift.

Required Qualifications:

• Proven experience in administrative positions in a hotel, ideally as a Hotel or Operations Supervisor
• Very good knowledge of the English language
• Very good knowledge and experience in using PMS
• Flexibility and adaptability to demanding conditions
• Ability to manage complaints and effective problem-solving
• Ability to organize and train staff
• Very good knowledge of the operation of hotel departments Front Office, Housekeeping, Maintenance and F&B
• Polite, pleasant, and friendly personality
• Adaptability and efficiency under pressure
• Developed leadership and administrative skills

Desired Qualifications:

• Knowledge of a 2nd foreign language
• Knowledge of the hotel software Hotelizer
• Studies or Postgraduate Degree in Business Administration, Hospitality Management or a related field
• Availability of recommendations from previous employers, if requested.

Benefits:

• Competitive compensation package with full insurance
• Provision of accommodation and meals
• Daily transportation to and from work (if required)
• Prospects and opportunities for professional development, with the possibility of permanent employment in Thessaloniki
• Professional and organized working environment
• Training and support