Head Waiter / Maitre d’ – Skiathos

The Philian Hotels & Resorts Group, with 17 hotel units in Skiathos and Thessaloniki, is looking for dynamic and talented partners for the 2027 summer season.

Responsibilities:

• Organization, coordination, and supervision of the daily operations of the dining room, ensuring the smooth and high-quality conduct of service in accordance with hospitality standards.
• Coordination and guidance of the restaurant team, with an emphasis on effective cooperation and professional behavior.
• Allocation of duties and staff workstations before and during service, depending on needs and occupancy.
• Reception and welcoming of guests, supervising their correct seating, and ensuring an excellent and hospitable first impression.
• Supervision of the ordering process and ensuring correct, timely, and professional service to guests throughout the meal.
• Monitoring the presentation, quality, and temperature of dishes and drinks before and during their delivery to the guest, in cooperation with the kitchen and the Chef.
• Ensuring compliance with service standards, mise en place, dining room appearance, and the personal appearance of the staff.
• Management of special requests, observations, and guest complaints, aiming for an excellent hospitality experience and immediate problem resolution.
• Monitoring the flow of service and timely intervention where required, aiming to avoid delays, errors, or malfunctions.
• Close cooperation with the Chef and F&B Management for daily coordination between the dining room and the kitchen.
• Informing and guiding staff regarding the menu, daily specials, Chef's recommendations, allergies, and special guest needs.
• Training and guidance of staff (on-the-job training), emphasizing service standards, communication with the guest, and teamwork.
• Contribution to achieving the restaurant's commercial goals through active promotion of the menu, drinks, and services, as well as through upselling techniques.
• Monitoring guest satisfaction and conveying observations and suggestions to F&B Management for operational improvement.
• Checking compliance with hygiene, food safety, and cleanliness rules in the areas of responsibility.
• Supervision of the correct use and care of restaurant equipment and materials, and immediate reporting of any damage or problems.
• Checking the adequacy of consumables and dining room materials and timely informing the F&B manager of any needs.
• Ensuring the full preparation of the restaurant before the start of service and the organization and functionality throughout the shift.
• Contribution to creating a high-level hospitality experience, acting as a role model of professionalism, politeness, and service for the team and the guests.

Required Qualifications:

• Essential previous experience in a similar position in a hotel or restaurant
• Excellent knowledge of the English Language
• Flexibility and adaptability in demanding conditions
• Ability to manage complaints and effective problem-solving
• Organizational skills, responsibility, and attention to detail
• Team spirit

Desired Qualifications:

• Graduate of a Tourism School
• Knowledge of a 2nd foreign language
• Availability of recommendations from previous employers, if requested.

Benefits:

• Competitive compensation package with full insurance.
• Provision of accommodation and meals.
• Daily transportation to work (if required).
• Prospects and opportunities for professional growth, with the possibility of permanent employment in Thessaloniki.
• Professional and organized working environment.
• Training.