Guest Relations Agent - Σκιάθος

The Philian Hotels & Resorts Group, with 17 hotel units in Σκιάθος and Θεσσαλονίκη, is looking for a Guest Relations/Concierge for the 2027 summer season.

Responsibilities:

• Greeting and welcoming guests in a friendly, polite, and professional manner.
• Checking daily arrivals and VIP arrivals and preparing for their appropriate welcome.
• Providing personalized service and creating a positive and distinctive hospitality experience.
• Anticipating and immediately responding to the needs and desires of guests.
• Managing complaints and special requests with professionalism and efficiency, as well as appropriately informing the relevant departments.
• Providing information to guests regarding the hotel's services, facilities, and amenities, as well as promoting the Group's services.
• Managing and coordinating special requests, such as reservations, cakes, special occasions, etc.
• Providing support to the Reception operation, including support in Check-in and Check-out processes and shift coverage, where required.
• Supporting the preparation and updating of guest folders and informative materials, such as room service menus and facility information.
• Monitoring and responding to guest reviews on online platforms, such as Booking.com, Google, etc., according to the Group's communication standards.
• Ensuring compliance with the hotel's quality standards and procedures.
• Daily recording and updating of information in the hotel log, ensuring the correct briefing of subsequent shifts.

Required Qualifications:

• Essential previous experience in a similar position in the hotel or broader hospitality industry

• Very good knowledge of the English language

• Excellent communication and interpersonal skills

• Customer-centric approach and orientation towards providing high-level services

• Flexibility and adaptability in a demanding and dynamic work environment

• Ability to effectively manage complaints and solve problems

• Organizational skills, consistency, and attention to detail

• Professional behavior, politeness, and willingness to serve

• Team spirit and ability to cooperate with different hotel departments

• Outgoing and pleasant personality

Desirable Qualifications:

• Graduate of a Tourism Professions school or similar specialty

• Previous experience in a similar position in a 4* or 5* hotel

• Knowledge of a 2nd foreign language

• Familiarity with hotel reservation systems / PMS

Benefits:

• Competitive compensation package with full insurance

• Provision of accommodation and meals

• Daily transport to work (if required)

• Prospects and opportunities for professional development, with the possibility of permanent employment in Θεσσαλονίκη

• Professional and organized work environment

• Training