Front Office Supervisor - Skiathos

The Philian Hotels & Resorts Hotel Group, with 17 hotel units in Skiathos and Thessaloniki, is looking for dynamic and talented collaborators for the summer season of 2027.

Responsibilities:

• Support in the organization and daily operation of the Front Office department, ensuring the smooth and efficient provision of services
• Supervision and coordination of the reception team during the shift
• Allocation and monitoring of the team's daily tasks, according to operational needs and hotel occupancy
• Ensuring compliance with the hotel's procedures and service standards
• Supervision of Check-in and Check-out procedures and ensuring smooth customer service
• Active participation in managing the customer experience, with direct handling of complaints, special requests, and demanding situations, in collaboration with the Front Office Manager
• Providing information and support to guests throughout their stay
• Continuous communication and cooperation with the Reservations and Housekeeping departments for the smooth operation of the hotel
• Cooperation with travel agency Guides regarding anything related to the smooth stay of customers
• Monitoring and immediate reporting of any problems or pending issues concerning the operation of the Front Office
• Ensuring correct information and communication between reception shifts
• Support and guidance of reception staff in their daily work
• Participation in the training of new employees and providing on-the-job training, where required
• Contribution to maintaining a high level of professionalism, cooperation, and service within the department

Required Qualifications:

• Previous experience in a similar position in a 4* or 5* hotel
• Excellent knowledge of the English language
• Experience in using PMS and hotel reservation management software
• Customer service and satisfaction orientation
• Excellent communication and organizational skills
• Ability to communicate and cooperate effectively with all hotel departments
• Dynamic and pleasant personality
• Ability to work under pressure
• Neat appearance

Desired Qualifications

• Graduate of a Tourism Professions school, Hospitality Management, or a related field
• Knowledge of a 2nd foreign language

Benefits:

• Competitive compensation package with full insurance
• Provision of accommodation and meals
• Daily transportation to and from work (if required)
• Prospects and opportunities for professional growth, with the possibility of permanent employment in Thessaloniki
• Professional and organized working environment
• Training