Front Office Supervisor - Skiathos

The Philian Hotels & Resorts Group, with 17 hotel units in Skiathos and Thessaloniki, is looking for dynamic and talented partners for the 2027 summer season. Responsibilities: Support in the organization and daily operation of the Front Office department, ensuring the smooth and efficient provision of services. Supervision and coordination of the reception team during the shift. Distribution and monitoring of the team's daily tasks, according to operational needs and hotel occupancy. Ensuring compliance with the hotel's procedures and service standards. Supervision of Check-in and Check-out procedures and ensuring smooth customer service. Active participation in managing the customer experience, with direct handling of complaints, special requests, and demanding situations, in collaboration with the Front Office Manager. Providing information and support to guests throughout their stay. Continuous communication and cooperation with the Reservations and Housekeeping departments for the smooth operation of the hotel. Cooperation with travel agency Guides regarding anything related to the smooth stay of customers. Monitoring and immediate reporting of any problems or pending issues concerning the operation of the Front Office. Ensuring correct information and communication between reception shifts. Support and guidance of reception staff in their daily work. Participation in the training of new employees and providing on-the-job training, where required. Contribution to maintaining a high level of professionalism, cooperation, and service within the department. Required Qualifications: Previous experience in a similar position in a 4* or 5* hotel Excellent knowledge of the English language Experience in using PMS and hotel reservation management software Service-oriented and focused on customer satisfaction Excellent communication and organizational skills Ability to communicate and cooperate effectively with all hotel departments Dynamic and pleasant personality Ability to work under pressure Professional appearance Desired Qualifications Graduate of a Tourism, Hospitality Management, or related field school Knowledge of a 2nd foreign language Benefits: Competitive compensation package with full insurance Provision of accommodation and meals Daily transportation to and from work (if required) Prospects and opportunities for professional growth, with the possibility of permanent employment in Thessaloniki Professional and organized working environment Training