Front Office Manager - Skiathos

The Philian Hotels & Resorts Group, with 17 hotel units in Skiathos and Thessaloniki, is looking for dynamic and talented partners for the summer season of 2027.

We are looking for an experienced professional with organizational skills, a customer service orientation, and a passion for hospitality, who will take charge of the effective operation of the Front Office department and contribute to creating an excellent experience for our guests.

Responsibilities:

• Organization, coordination, and supervision of the daily operations of the Front Office department, ensuring the smooth and efficient provision of services.
• Preparation, organization, and monitoring of the department's work schedules, according to operational needs and hotel occupancy.
• Allocation and supervision of the team's daily tasks, ensuring compliance with procedures and service standards.
• Active participation in managing the customer experience, with direct handling of complaints, special requests, and demanding situations.
• Maintaining continuous contact with the Reservations and Housekeeping departments.
• Collaboration with tour agency Guides regarding anything related to the smooth stay of the customers.
• Performance evaluation of employees, participation in their training, and providing on-the-job training, where required.

Required Qualifications:

• Essential previous experience in a similar position in a 4* or 5* hotel
• Excellent knowledge of the English language
• Experience in using PMS and hotel reservation management software (Hotelizer etc.)
• Orientation towards customer service and satisfaction.
• Excellent communication and organizational skills
• Ability for effective communication and cooperation with all hotel departments.
• Dynamic and pleasant personality
• Ability to work under pressure
• Neat appearance

Desirable Qualifications

• Graduate of a Tourism Professions, Hospitality Management, or related field school
• Knowledge of a 2nd foreign language
• Availability of recommendations from previous employers, if requested.

Benefits:

• Competitive compensation package with full insurance
• Provision of accommodation and meals
• Daily transportation to and from work (if required)
• Prospects and opportunities for professional growth, with the possibility of permanent employment in Thessaloniki
• Professional and organized working environment
• Training </body>