Front Office Agent - Υπάλληλος Υποδοχής

The Philian Hotels & Resorts Group, with 17 hotel units in Skiathos and Thessaloniki, is looking for dynamic and talented collaborators for the summer season of 2027.

Responsibilities:

• Execution of all Check-in and Check-out procedures, according to the standards and procedures of the hotel.
• Reception and welcoming of guests upon their arrival and smooth completion of the room assignment process.
• Providing information regarding the hotel, available services and amenities, as well as the wider area.
• Handling guest requests, inquiries, and complaints in a direct and professional manner.
• Collaboration with the Housekeeping Department and other hotel departments, aiming to ensure the readiness and excellent condition of the rooms.
• Informing and promoting available services, amenities, as well as the Group's restaurants, aiming to enhance the guest experience.
• Maintenance and updating of reservation files, payments, and other necessary data.
• Collaboration with the Reservations Department regarding matters concerning reservations and relevant guest information.
• Ensuring correct information handover to subsequent shifts and adherence to Reception procedures.
• Management of payments, checking of accounts, and issuance of necessary documents.

Required Qualifications:

• Mandatory previous experience in a similar position in a 4* or 5* hotel
• Excellent knowledge of the English language
• Customer-centric approach and service spirit
• Excellent communication, interpersonal, and organizational skills
• Ability to communicate and cooperate effectively with all hotel departments
• Ability to handle requests and complaints
• Dynamic and pleasant personality
• Ability to work under pressure
• Responsibility, consistency, and attention to detail
• Professional and neat appearance

Desired Qualifications:

• Graduate of a Tourism Professions school
• Knowledge of a 2nd foreign language
• Experience using hotel reservation software
• Availability of recommendations from previous employers is considered necessary.

Benefits:

• Competitive compensation package with full insurance
• Provision of accommodation and meals
• Daily transportation to work (if required)
• Prospects and opportunities for professional growth, with the possibility of permanent employment in Thessaloniki
• Professional and organized working environment
• Training