Project Operations Manager (M/F)

Job Description:

Join Ubleam and participate in the digitalization of industrial operations! Ubleam is a French SaaS editor created in 2011, based in Toulouse, specializing in the digitalization of field operations for industry. Its platform allows operators, technicians, and field managers to instantly access information, procedures, and data associated with their equipment directly from their smartphone or tablet via the Bleam: a patented identification technology that works visually like a QR-code and enables Augmented Reality. Present in demanding sectors such as the Pharmaceutical industry, Oil & Gas, agri-food, technical infrastructures, or industrial services, Ubleam supports its clients in improving their maintenance, inspection, traceability, and equipment management operations. Major industrial accounts trust the solution and deploy it internationally: Total, Castel, Air liquide, Ponticelli,… After a successful reorganization phase, Ubleam is entering a new growth dynamic with the ambition of becoming a reference for connected field execution for industrial equipment, complementing existing management tools such as GMAO. Reporting directly to the CEO, the position will play a central role in the organization by ensuring the deployment of client projects, service quality, and continuous improvement of operations. The position was created as part of a reorganization and a new growth phase. You will contribute directly to three strategic objectives: Further strengthen customer satisfaction and loyalty

• Standardize and industrialize operations to support growth
• Develop cross-functional collaboration between sales, product, and management teams

This position is evolvable and offers real development prospects within the company. Missions Manage client projects: starting from the commercial signature, you take charge of the operational implementation of projects: Define functional needs with clients

• Configure the Ubleam platform according to defined business uses
• Organize deployment phases
• Coordinate validations and acceptance testing
• Ensure the transition between the project phase (Build) and operations (Run)

Guarantee client satisfaction and success; You are the primary contact for clients after the sale:

• Support users in the adoption of the solution
• Provide functional and technical support
• Conduct client training, mainly remotely
• Manage the follow-up of requests via Jira and internal collaborative tools
• Guarantee a high level of satisfaction and loyalty

Structure and industrialize operations; In a growth context, you actively contribute to improving the organization: Update operational schedules

• Produce activity reporting
• Define and improve deployment and support processes
• Participate in the scaling up of the organization

Contribute to the development of the company; As a true partner to the sales and product teams, you: Participate in the preparation of commercial proposals

• Identify development opportunities within existing clients
• Report field needs and contribute to the evolution of the product roadmap
• Foster cross-functional collaboration between sales, product, and management teams

Manage the hardware components of projects; Depending on the projects, you also ensure: Preparation and configuration of equipment (tablets, terminals, connectivity)

• Logistics follow-up associated with deployments

Profile

A graduate of higher education, such as an engineering degree or equivalent training, you ideally have a first experience in operations within an industrial or technical environment (Oil & Gas, Process Industry, Chemistry, Energy, Industrial Maintenance) Skills sought: Project management, B2B client relations, Sense of service and customer satisfaction A good digital and SaaS culture is necessary for the position, as well as the ability to understand industrial processes. Fluent professional English is indispensable.