FMCG Pharmacies Tele Sales Follow-up Manager

Job Summary: We are looking for an experienced FMCG Pharmacies Sales Follow-up Manager to lead and optimize sales follow-up operations across pharmacy networks. The role focuses on achieving overall, daily, and client-level sales targets, monitoring coverage (TPC), managing trade deals and promotional offers, and leading and developing the telesales and supervisor team to ensure high performance and seamless coordination with ground sales.

Key Responsibilities:

Departmental Planning & Corrective Action: Align departmental objectives with overall company targets.

Formulate practical action plans to achieve sales targets.

Track implementation progress and execute corrective actions as required.

Sales Tracking & Target Achievement: Monitor and track daily and overall sales targets.

Oversee target achievement per client, account coverage, and TPC.

Follow up on sales performance across targeted partner companies/brands.

Client Growth & Commercial Follow-up: Track and follow up on client deals and agreed volumes.

Process, approve, and follow up on promotional offers, while actively working to resolve out-of-stock items/shortages.

Liaise closely with field/ground sales teams to resolve client issues and complaints efficiently.

Team Leadership & Capacity Building: Train and mentor telesales agents and sales supervisors.

Resolve day-to-day operational bottlenecks and report progress to executive management.

Develop and prepare a qualified second line of talent within the team.

Job Requirements: Education: Bachelor’s Degree.

Experience: Minimum 6 years of sales experience (with substantial experience in FMCG / Pharmacy channels).

Language Skills: Good command of English.

Computer Skills: Good proficiency in MS Office and sales reporting tools.

Strong leadership, analytical, and negotiation capabilities.