CDD 35H - Sales Assistant (m/f/x) - Petit Bateau Lyon Saxe !
Petit Bateau is the brand that has accompanied all generations for over 130 years. "Freedom, Quality, Durability" is the motto carried by the 2,800 employees working for its influence throughout the world. Born in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and its savoir-faire which allows for the creation of clothing that stands the test of time. Petit Bateau embodies a mischievous and joyful spirit, through clothing in which one releases their creativity and desire to move. Petit Bateau means more than 400 boutiques in France and internationally. The animation of our Retail teams is based on powerful commitments (CSR, digital...), with the constant objective of offering the best customer experience. Do you want to come aboard? Being part of our crew is just one click away: apply!
Your main activities will be as follows: Advise customers to satisfy 100% of their expectations Embody and transmit the history, 'values', and commitments of the brand Offer products and services in a personalized manner with the right technical arguments according to the identified need Recruit and build loyalty with Petit Bateau customers through the CRM program and satisfaction Generate turnover to develop the profitability of the point of sale Support the sale from A to Z and convert Know the cash desk, refund, return procedures... Analyze results, implement individual actions, and propose collective actions to improve KPIs and customer satisfaction Contribute to the achievement of objectives and the development of physical and omnichannel turnover of the point of sale Perform non-sales tasks for a premium in-store experience Participate in visual merchandising while respecting PB standards (labeling, merchandising, POS, folding, cleanliness) Respect and implement stock management procedures (reception, parcel shipment, replenishment, stockroom organization, inventory) Non-exhaustive list.
Profile You are: Curious Motivated Sensitive to CSR / affinity with the Petit Bateau brand and its values Comfortable with digital tools Dynamic and Versatile Comfortable in English, allowing you to make a sale from A to Z You like: Working in a team and actively participating in the strengthening and cohesion of a group Developing and maintaining high-quality, respectful, and lasting relationships with customers Analyzing results and proposing action plans Leading a team Evolving in a multi-tasking environment
Other information Petit Bateau is open to all personalities; we do not want to miss out on your profile by only considering a few lines of your CV, which is why we give you the floor during our recruitment process. Upon submission of your CV, you will receive a link for a video interview which will allow us to get to know you better. You will only need to enter your last name, first name, and email address and record yourself with spontaneity and authenticity! This position is open to people with disabilities.