Customer Service Officer (Home Delivery Team)

Highlights: 🗓️ 5.5 day work week (including at least 1 weekend and Public Holidays) ⏰Monday to Friday 7.30am to 4.30pm, Saturday or Sunday 9am-1pm 📍 Work Location: 7 Toh Tuck Link, Singapore 596227 Role Descriptions Facilitates efficient and accurate processing of orders from beginning to end via online or phone. Process delivery orders and ensure sufficient stock available for delivery. Check stock levels, update inventory management system and notify out-of-stock status Coordinate with suppliers and stores to check inventory status. Generate inter-outlet transfer documents and liaise with the internal team to issue purchase orders. Tracks and updates the status of delivery vendors, suppliers and outlet transfers to ensure timely delivery to the warehouse. Coordinate with warehousing staff to pick/pack orders for delivery on time. Liaise with customers on stock availability, exchanges, returns and delivery schedules Inform customers of unforeseen delays or problems and seek alternative arrangements to reduce inconvenience and further delays. Handle customer's complaints and feedback by investigating, resolving, and escalating issues. Perform other related duties/tasks as assigned. Job Requirements: Minimum GCE ‘O' Levels Good communication and interpersonal skills, with a customer-centric mindset Proficiency in computer skills Good organizational skills and attention to detail Team player, ability to work well with employees at all levels. Proactive and a “CAN-DO” attitude Job Benefits: ✅ Medical Benefits ✅ Staff Purchase Discount ✅ Long Service Award ✅ Company Uniform Provided ⭐ If you are interested, please apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.