Rental Controller
Your tasks
Reporting to the Rental Service Manager, the Rental Service Controller will play a key role in supporting the day-to-day activities of a team of field service engineers, ensuring an efficient, responsive and customer-focused service.
You will work closely with service supervisors and colleagues across the business to coordinate operational requirements, manage service and breakdown enquiries, maximise equipment availability and minimise downtime.
- Act as the first point of contact for service-related enquiries from customers.
- Handle incoming and outgoing telephone calls and emails relating to servicing, breakdowns and repairs.
- Arrange service visits and maintain clear communication with customers throughout the process.
- Assist with coordinating engineer attendance and planning preventative maintenance.
- Maintain accurate records of breakdowns, service visits and remote repairs.
- Liaise with field service engineers to ensure jobs are scheduled and completed efficiently.
- Work collaboratively with service supervisors and other departments to ensure operational requirements are met.
- Monitor service requests and help minimise equipment downtime.
- Maintain a high standard of communication with both internal colleagues and external customers.
- Provide general administrative support to the service team as required.
Requirements
This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a busy service and operations environment.
- Excellent organisational and communication skills.
- A professional and confident telephone manner.
- Previous customer service experience.
- Good IT skills, particularly Microsoft Excel, Word and Outlook.
- The ability to multitask, prioritise workloads and work effectively under pressure.
- A willingness to learn new systems and processes.
- A proactive approach to problem-solving and customer service.
- The ability to work independently and collaboratively as part of a team.
- Basic knowledge of mechanical or electrical systems would be advantageous but is not essential.
What we offer
Salary: Up to £32,000 per annum
- Employee bonus scheme.
- Training, upskilling and career development opportunities.
- Company pension scheme.
- Buy and sell annual leave scheme.
- Private medical scheme, subject to applicable terms and conditions.
- Life assurance scheme, with access to additional healthcare support and counselling services.
- 23 days' annual leave plus bank holidays, increasing with length of service up to 28 days.
- Cycle to Work scheme.
- Employee referral scheme.
Other
Rental Service Controller Location: Bristol
Working Hours: Monday to Friday, 8:30 am – 5:30 pm