Head Of Customer Operations
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Must-have:HealthTechSeniorLeadHybrid
£65,000 - £70,000 (depending on experience) + annual Bonus of us to 30% + Excellent Benefits South West | Hybrid Working
Benefits
- Annual bonus scheme of up to 30%
- Private healthcare
- Enhanced pension contribution
- Generous annual leave package
- Professional development support
- Flexible hybrid working
The Opportunity
We're recruiting for a senior operational leadership role with a well-established organisation that is investing in customer experience, service improvement and future growth. You'll lead a customer-facing operation, driving performance, developing leaders and ensuring excellent service delivery across the business.
Key Responsibilities
- Lead and develop operational teams and managers.
- Drive service improvements and operational efficiencies.
- Improve customer experience and performance outcomes.
- Use data and insight to support business decisions.
- Manage resources, budgets and business performance.
- Work closely with senior stakeholders to deliver strategic objectives.
About You
- Proven leadership experience within operations, customer service or service delivery.
- Strong people management and coaching skills.
- Experience leading change and continuous improvement.
- Customer-focused with a commercial mindset.
- Experience within a regulated environment such as financial services or insurance would be preferred.
Full role profile available on request. Please contact Lucy Cressy at Pertemps Bristol for a confidential discussion.