Customer Care Employee

Personato Customer Care Employee - Personato - Venray Personato

Jobid=628434909303409452 (0.0497)

Job Description

As a Customer Care Employee, you are the central point of contact for both customers and internal colleagues. You are responsible for the complete order management process, accurately following up on customer inquiries and orders. This means you monitor processes, safeguard customer agreements, and actively contribute ideas for improvements in the chain. Your commitment contributes directly to the reliability of our deliveries and the satisfaction of customers worldwide.

An average workday consists of processing and checking customer orders, proactively informing customers about the progress of their order, and coordinating delivery dates with the internal departments Planning, Operations, and Engineering. You coordinate new product requests, handle complaints and returns, and ensure that all administrative tasks are carefully executed in the ERP/CRM system. Additionally, you work intensively with various teams to identify risks, manage customer expectations, and realize structural improvements.

Do you want to work in an international organization where your expertise counts and where there is plenty of room for personal development? Then apply now and make an impact in an environment where innovation, collaboration, and customer satisfaction are central.

Job Requirements

• HBO working and thinking level, acquired through education and/or relevant work experience (for example, Business Administration)
• At least 2 years of experience in customer service, sales, or account management
• Experience with order management and ERP/CRM systems
• Strong communication skills and a customer-oriented mindset
• Ability to manage multiple priorities simultaneously
• Excellent command of the English language, both oral and written
• Knowledge of the German language is a strong plus
• Analytical ability and process-oriented thinking ability