International Customer Service Clerk (m/f/d) (Customer Service Advisor)

International Customer Service Clerk (m/f/d)

Our client is a traditional machine and plant engineering company based in Senden. Since 1932, the company has stood for family values, the highest quality standards, and sustainable action. With over 150 experts at home and abroad, it focuses consistently on innovation and excellent technical solutions.

The Area of Responsibility

• Advising and supporting international existing customers via telephone and in writing
• Preparation of offers as well as recording of orders
• Monitoring and tracking of order status until delivery
• Creation and checking of invoices
• Initial technical support for malfunctions or machine failures via telephone (1st-level support)
• Opening and coordination of service tickets for the fitters
• Management of spare parts, including order entry and tracking
• Close coordination with internal departments as well as the installation manager on site

The Requirement Profile

• You have successfully completed technical training as an Industriemechaniker (m/f/d) as well as commercial further training.
• Initial professional experience gained in the technical and commercial sectors, ideally in machine and plant engineering
• Good English skills in speaking and writing for communication with international customers
• Structured, service-oriented, and independent way of working

The Offer

• Family-like corporate culture with high employee orientation
• Flat hierarchies and a dynamic team
• Collective agreement regulated compensation including 13th month salary
• 35-hour week and 30 days of vacation
• Individual training and development opportunities
• Company pension scheme and company health insurance
• Employee Card (€40/month), E-Bike leasing, sickness daily allowance insurance, travel allowance, and loyalty bonuses

Please also state your salary expectations and your earliest possible starting date as part of your application. Alternatively, we also accept your documents via e-mail at r.warmeling@personalisten.com.

Reference number: 8908

Absolute discretion is guaranteed to you. Of course, our services are free of charge for you at all times.

Your personal contact person: Teresa Höbel, 0173 7488 271