Computer Operator (travel islandwide with 24/7 standby) - Contract Basis
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses, and operations comply with standards.
Responsibilities
Performing Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
Requirements
- Must have min 10 years of WOG experience
- Min Degree in IT/Computer Science
- Must have experience in providing L2 Support
- Must have experience in windows OS support
Interested candidate please click "APPLY" to begin your job search journey.
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PERSOL Tech Services Pte Ltd RCB No. 202233837K