Workforce Specialist / HR Partner

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Position Summary

• We are seeking an experienced and highly collaborative Extended Workforce Onsite Specialist to support the company's Extended Workforce program in Singapore.
• This role serves as the primary onsite partner for Hiring Managers, suppliers, HR, Finance, Legal, and operational teams, ensuring efficient execution of contingent workforce processes while maintaining compliance with corporate policies and regional regulations.
• The successful candidate will drive operational excellence, stakeholder education, workforce governance, process improvement initiatives, and cross-functional workforce programs that enhance the overall contingent workforce experience.
• The ideal candidate combines strong program management, workforce operations, stakeholder management, and analytical capabilities with a passion for continuous improvement and customer service.

Extended Workforce Operations

• Serve as the primary onsite point of contact for Extended Workforce activities within Singapore.
• Manage and support the end-to-end contingent workforce lifecycle, including requisition intake, onboarding, assignment management, extensions, conversions, and offboarding.
• Monitor fulfillment performance, workforce demand, onboarding readiness, and operational risks.
• Provide timely issue resolution and escalation management for workforce-related matters.
• Partner with suppliers and business leaders to ensure high-quality workforce delivery and service.

Training & Stakeholder Enablement

• Lead training and awareness sessions for Hiring Managers on Extended Workforce policies, procedures, systems, and governance requirements.
• Develop and maintain manager-facing training materials, process guides, and best practices.
• Provide ongoing consultation and support to business stakeholders on workforce engagement models, worker classifications, tenure management, and compliance requirements.
• Drive adoption of standardized workforce processes and governance practices.

Cross-Functional Partnership

• Partner closely with Human Resources, Finance, Global Employment Legal, Procurement, Security, IT, and business leaders on workforce-related initiatives.
• Support implementation of new workforce programs, policies, and compliance requirements.
• Act as a trusted advisor to stakeholders on workforce planning, governance, and operational effectiveness.
• Facilitate alignment across functions to ensure successful execution of workforce initiatives.

Governance & Compliance

• Ensure compliance with company policies, workforce governance standards, labor regulations, and contingent workforce program requirements.
• Support audits, compliance reviews, and workforce assessments.
• Identify compliance risks and partner with business and functional stakeholders to implement corrective actions.
• Maintain program documentation, process controls, and operational records.

Process Excellence & Transformation

• Evaluate existing workforce processes and identify opportunities to improve efficiency, scalability, and stakeholder experience.
• Lead initiatives focused on process standardization, automation, and continuous improvement.
• Streamline operational workflows across multiple functions to reduce cycle times and improve service delivery.
• Support regional and global workforce transformation initiatives.

Analytics & Reporting

• Analyze workforce trends, fulfillment performance, supplier performance, workforce spend, and operational metrics.
• Develop reporting and dashboards that support strategic workforce decisions.
• Provide actionable insights and recommendations to leadership and business stakeholders.
• Track program performance measures and identify opportunities for continuous improvement.

Supplier Management

• Partner with staffing suppliers to improve service quality, fulfillment effectiveness, and compliance.
• Conduct operational reviews and drive accountability for performance expectations.
• Support supplier onboarding, education, and continuous improvement initiatives.

Requirements

Minimum Qualifications

• Bachelor's degree in Business Administration, Human Resources, Supply Chain, Operations, or a related field.
• 5+ years of experience in contingent workforce management, workforce operations, procurement operations, HR operations, program management, or related fields.
• Strong project management and stakeholder management skills.
• Demonstrated ability to influence and work across multiple functional organizations.
• Excellent analytical, problem-solving, and communication skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and data analysis tools.

Preferred Qualifications

• Experience working with SAP Fieldglass or other Vendor Management Systems (VMS).
• Experience supporting contingent workforce or managed service provider (MSP) programs.
• Knowledge of workforce compliance, worker classification, and labor regulations.
• Experience collaborating with HR, Finance, Legal, Procurement, and Operations teams.
• Lean, Six Sigma, or process improvement experience.
• Experience supporting regional or global workforce programs within a complex matrixed organization.

Other

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)