UX researcher (Banking, Central)

About the company

Leading bank seeking for an experienced UX researcher to drive customer-centric decision-making through impactful research. You will lead research initiatives, uncover actionable insights, and champion the value of UX research across the organization.

Your tasks

• Lead qualitative and quantitative UX research projects from planning to delivery.
• Identify research opportunities and recommend when research versus best practices should be applied.
• Generate actionable insights that influence product, design, and business decisions.
• Collaborate with designers, product teams, and stakeholders to embed iterative research practices.
• Advocate for UX research and help elevate research maturity across the organization.
• Explore innovative approaches, including leveraging AI and emerging research tools.

Requirements

• 8-12 years of UX Research experience.
• Strong expertise in qualitative and quantitative research methods (e.g., usability testing, surveys, concept testing, card sorting, heuristic evaluations).
• Proven ability to lead complex research initiatives independently.
• Experience working across the end-to-end design process.
• Strong analytical skills with the ability to synthesize insights from multiple data sources.
• Excellent communication, facilitation, and stakeholder management skills.
• Strategic thinker who can connect research findings to broader business goals.
• Adaptable, proactive, and passionate about creating exceptional user experiences.

Nice to Have

• Experience using data, dashboards, and metrics to inform design and business decisions.
• Familiarity with AI-enabled research tools and methodologies.

Other

Contract: 12 Months Location: Central

PERSOL Singapore Pte Ltd •UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542(Ling Kai Jin)

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