Technical Support Senior Engineer (DTE)
Technical Support Senior Engineer (Dedicated Technical Engineer - DTE) Location: Singapore Job Description We are seeking an experienced Technical Support Senior Engineer (DTE) to provide dedicated support for enterprise banking customers in Singapore. The successful candidate will be responsible for Tier 2/3 support, troubleshooting, and maintaining mission-critical Avaya Unified Communications and Contact Center environments. Requirements Experience Minimum 4 years of experience in Tier 2/3 Unified Communications (UC) and Contact Center engineering.
Experience supporting Banking or Financial Services environments is preferred.
Proven ability to troubleshoot and resolve complex telephony and contact center issues.
Technical Skills Core Avaya Technologies Avaya Aura Platform: Communication Manager (CM)
Session Manager (SM)
System Manager (SMGR)
Avaya Aura Media Server (AAMS)
Avaya Aura Experience Portal (AAEP)
Avaya Call Management System (CMS)
Avaya Contact Center Elite (CC Elite)
Infrastructure & Protocols Avaya Session Border Controller for Enterprise (ASBCE)
SIP and H.323 protocols
VoIP diagnostics and troubleshooting
Linux Operating Systems
VMware virtualization
Certifications ACSS (Avaya Certified Support Specialist), ACIS (Avaya Certified Implementation Specialist), or equivalent telephony/UC certifications preferred.
Preferred Experience supporting large enterprise or Tier-1 banking environments.
Strong problem-solving, troubleshooting, and stakeholder communication skills.
Ability to work in a fast-paced, customer-facing support environment.
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)