Shopping Mall Frontline Customer Service Officer @ Buona Vista

About the role This role involves managing shopper services and mall operations at Buona Vista. You will work across multiple functions including systems management, tenant relations, customer service at the Concierge Desk, event coordination, and administrative support for mall promotions and programs. Key responsibilities Handle systems relating to shopper management and assist in mall inspection

Assist CMO in tenant relation matters (e.g. facilitate tenant's request and issuance of mall communication materials)

Provide assistance and general information to shoppers at the Concierge Desk

Handle the administrative and clerical work relating to the events and promotions at the mall

Handle mall redemption programs such as vouchers, premiums, and parking

Assist in customer reward programs including educating tenants on the voucher program

Assist in collating tenants' gift voucher reimbursement

Assist in events at the mall, especially weekends, whenever necessary. This includes facilitating logistics setup, taking photos, etc.

Handling and administering Lost & Found items

Answering incoming phone lines and email enquiries

R equirements Diploma in Customer Service or a related field

At least 1 year of experience in the retail / mall industry

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.    By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOL Singapore Pte Ltd • UEN. 200007268E EA License No. 01C4394 • EA Registration No. R1221966 (Evelyn Yang HuiXian)