Reception & Workplace Executive (UP3200 | Central)

About the Role: As a Reception & Workplace Executive, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: Delivers great experience at highest level of hospitality services, meeting customer needs and exceeding expectations, maintaining standards, elevating delight and removing obstacles.

Ensure employee engagement (meet and greet) and provide to end user support based on their needs (human engagement).

Implement an appropriate process in place on how the customers/visitors are to be serviced in a customer centric manner, in accordance with Good Industry Practice.

Ensure staff have a site-wide knowledge of building facilities, meeting room locations, special events, surrounding amenities as appropriate in relation to the scope of their role.

Assess that the visitor space is functional, with proper office equipment, phone, furniture, and where not, escalate appropriately.

Ensure all internal & external meeting rooms are kept clean and tidy are ready to be used.

Professional Telephone Answering

Offer high quality front office client services including concierge

Creating rapport with guests, clients & customers. Anticipating their needs and providing outstanding services

Assisting visitors in a professional manner

Managing Visitor volumes / Visitor Security / Registration / Appointment Management/ Call Management / Tracking Mechanism

Board Visits / VVIP movements

Logistical support in relation to Event Management & Public Relations activities.

Meet and greet clients and visitors at the reception.

Interact with clients and visitors to resolve their queries on workplace issue

Alternate rotation to assist in Mailroom duties when required.

What You'll Need: Minimum 1-year experience of working at the Front of House within a Corporate or Hotel environment

Experience of working within a demanding fast paced environment involving high levels of customer care

Experience of working within a team and desiring to provide a "best class" service

Strong customer service skills

Professional telephone manners together with excellent verbal and written communication skills

Proficiency in Microsoft Office suite

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