Marketing Ops Associate (Campaign Support) | Changi Airport

Job Details: Contract Duration: 1 September 2026 - 31 March 2027

Location: Changi Airport

Job Descriptions:

1. Voucher Reimbursement (Tenant Operations)

Manage end-to-end tenant reimbursement process via Tenant Admin Portal

Monitor and ensure timely submission of tenant declarations in line with monthly timelines

Validate tenant declarations against system-generated reports (e.g. reimbursement reports/ redemption logs)

Identify discrepancies (e.g. missing transactions, incorrect amounts) and: Follow up with tenants for clarification and supporting details

Escalate unresolved or complex issues for further investigation

1. Passenger Enquiries

·         Manage passenger enquiries received via various channels such as Request-for-Help (RFH), Chatbot, Campaign mailbox Perform initial assessment of enquiries to determine appropriate resolution: Respond directly using standard templates for common scenarios (e.g. eligibility, missing information, rejection)

Request additional information from passengers where required

Handle basic service recovery cases where applicable

Escalate complex or system-related cases to internal team for further investigation

Maintain proper case tracking and ensure timely follow-up and closure

1. Financial Reconciliation

Support monthly reconciliation across internal system records, voucher issuance and expiry logs, finance issuance reports

Verify consistency of voucher values, assign codes, and totals across reports

Assist in identifying discrepancies for further investigation

Coordinate internal confirmation and send closure email to Finance with supporting documents

1. Post-Campaign Reporting

·         Consolidate campaign data (e.g. voucher redemption, reimbursement and enquiry records) to support post-campaign reporting Assist the manager in preparing post-campaign summary reports and presentation materials

Track key metrics (e.g. redemption rates, reimbursement totals, enquiry volumes and resolution times) for reporting

1. General

Undertake any other ad-hoc tasks as assigned by the reporting manager

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