IT Analyst Executive

Your tasks

Brief Summary

• Join a small IT team providing day-to-day support for business applications and productivity tools, ensuring smooth operations for end users.
• You’ll also help drive workflow automation and practical AI adoption to improve efficiency and reduce manual effort.

• Provide application support and troubleshooting for business systems (including ERP) and Microsoft 365 tools
• Monitor, log, investigate, and follow up on incidents; coordinate with external vendors/partners where needed
• Manage user access, roles, and permissions, and support periodic access reviews
• Support ERP-related business processes (e.g., purchasing, sales, inventory, finance, approval workflows)
• Assist with system upgrades, enhancements, testing, and user acceptance activities (UAT)
• Build and maintain workflow automations using automation tools (e.g., low-code workflow and app platforms)
• Identify opportunities to streamline processes through automation and digitalization initiatives
• Support responsible use of AI tools for productivity (e.g., assisting users, creating simple prompts/use cases, documenting best practices)
• Maintain system, integration, and support documentation, including how-to guides and knowledge articles
• Provide basic support for web applications, integrations, and APIs; escalate and track issues through to resolution

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline
• Experience in application support or IT operations supporting business users
• Hands-on exposure to ERP or business application support (e.g., finance or operations modules)
• Familiarity with Microsoft 365 administration/support (e.g., Outlook, Teams, SharePoint, OneDrive, Excel)
• Experience with workflow automation / low-code tools (e.g., automation flows, simple apps, forms) is an advantage
• Comfortable troubleshooting across applications, user access, and integrations; able to document fixes clearly
• Strong stakeholder management skills with the ability to support users and coordinate across internal/external parties

Other

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