Data Admin Executive (Gov/ Novena/ Immediate)
Facilitate survey administration and conduct data validation on completed surveys Make calls out to respondents to verify and clarify data if needed Conduct and verify data on completed survey cases to ensure data is accurate and reliable Deliver personalized service over the phone to respondents with regards to survey matters in an effective and efficient manner. Support the team and contact service centre in terms of administrative and coordination Data entry for completed surveys, and to update status and report to supervisor Ensure highest level of customer experience service is rendered Respond to queries from respondents in a professional manner Maintains a high standard of work quality by consistently meeting and exceeding performance goals (KPI) Ability to work proactively, independently under tight timelines Proficient in computer usage, able to adapt to systems within a short period of time Any other ad-hoc duties as assigned
Requirements
- Minimum Diploma qualification in any discipline.
- Prior experience in customer service, call centre, survey administration, or data entry will be an advantage.
- Strong verbal communication skills with the ability to interact professionally with respondents over the phone.
- Good attention to detail and ability to perform data validation and verification accurately.
- Proficient in Microsoft Office applications and comfortable learning new systems quickly.
- Able to handle administrative and coordination tasks efficiently.
- Strong organizational and time management skills with the ability to meet KPIs and work under tight deadlines.
- Able to work independently with minimal supervision while maintaining a high standard of work quality.
- Customer-oriented with a commitment to delivering excellent service experiences.
- Possess strong problem-solving skills and the ability to respond to queries professionally and effectively.
- Team player with a positive attitude and willingness to take on ad-hoc duties as assigned.