Customer Service (Order Management) - SAP (start ASAP)
Customer Service Representative Location: International Business Park, Jurong East Contract Duration: 6 months Start Date: ASAP / within 1 week Salary: S$3,200 – S$4,000 per month, depending on experience Work Arrangement: Hybrid / Smart Work arrangement This role is ideal for candidates with experience in B2B customer service, order management, logistics, shipping or supply chain , particularly those familiar with SAP and import/export documentation. Key Responsibilities Manage the complete Order-to-Cash (O2C) process from order receipt through fulfilment.
Process and manage customer orders using SAP .
Provide sales and customer service support for designated countries.
Coordinate with logistics teams and relevant stakeholders on customer shipments.
Prepare and coordinate shipping documentation for customers.
Attend to customer enquiries, complaints and order-related issues, ensuring timely resolution.
Handle and coordinate customer requests for product samples.
Work closely with Trade Compliance / Foreign Trade teams to manage customer profiles, End Use Certificates and Trade Restriction Covenants.
Liaise with Headquarters, Sales & Marketing, Supply Chain Management, Accounts Receivable, Credit and Legal teams on credit, logistics and customer-related matters.
Support other customer service and order management activities as required.
Requirements 3–5 years of relevant work experience , preferably in an MNC environment.
Sound knowledge of logistics, shipping and order management .
Familiarity with export and shipping documentation, such as: Letter of Credit (L/C)
Bill of Lading (B/L)
Air Waybill (AWB)
Export documentation
Banking / trade service documentation
Experience handling Asia import shipments will be an advantage.
Experience using SAP and MS Office is preferred.
Good understanding of customer service, logistics and supply chain processes.
Basic knowledge of Finance, Credit Management and Global Trade Services (GTS) will be advantageous.
Good team player who can also work independently and take initiative in resolving issues.
Able to start ASAP or within 1 week .
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