Customer Service Agent - Live Chat (Insurance Bank | UP4000)

Location: Eunos (5 mins walk from MRT) Working Hours:  Mon to Fri, 9am to 6pm  Salary:  Between $2800 - $4000 (Depending on experiences) +  Completion Bonus Job Purpose You will be part of the team in delivering service excellence and customer satisfaction in the Contact Centre. He/She will attend to  phone enquiries from our policyholders and financial representatives and live chats from our financial representatives,  effectively maintaining our Contact Centre’s high level of accessibility. The Job Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner

Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure

Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system

Ensure effective and timely follow-up as promised to customers / financial representatives

Assess appeals and put up recommendation to Managers/Head/HOD

Perform additional or overtime duties during operational exigencies when required

Assist with ad-hoc initiatives/projects when delegated by management

Our Requirements Diploma/degree holder qualifications with relevant experience will be preferred

Comfortable talking to customers from all walks of life

Comfortable chatting through typing via live chat system with financial representatives

Good interpersonal and communication skills

Possess a cheerful disposition

A team player who works well in a dynamic environment

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