Admin Specialist

Our client is a leading global technology organisation with a strong regional presence, specialising in ICT solutions, telecommunications and smart devices.

Job Description

Job Summary

Based on the requirements of the company's accommodation and vehicle service policies, and considering the characteristics of accommodation and vehicle resource supply in Singapore, develop and improve a service and management model that is suitable for the actual situation in Singapore.

Key Responsibilities

1. Accommodation Management

• Daily Accommodation Service Operations:

Responsible for the daily accommodation service operations, including the acceptance and allocation of accommodation demand orders, and the handling, procurement, provision, and management of daily service needs in dormitories. Additionally, this role involves reviewing the eligibility for monetized accommodation and managing the application for monetized subsidies and related matters.

• Accommodation Service Satisfaction Management:

By identifying and managing common service needs of employees, continuously optimizing service standards, monitoring the standardized implementation of supplier services, conducting supplier performance evaluations, and implementing corresponding reward and punishment measures. This also includes promoting accommodation services to effectively manage and enhance the satisfaction level of accommodation services.

• Accurate Management of Accommodation Business Records:

Maintaining precise records of accommodation service resources, standardizing the management of check-in and check-out information for employee dormitories and apartments, and providing reliable data support for accommodation cost management and dynamic adjustment of housing resources.

• Accommodation Cost and Expense Management:

Submitting payments for dormitory-related expenses on time, ensuring that the accounts of accommodation resources match the actual situation, and guaranteeing the accuracy of expense reporting and payment.

• Dynamic Management of Accommodation Service Resources:

Based on the changing accommodation needs of the local business departments, formulating accommodation resource supply plans, and collaborating with the procurement department to complete the procurement of accommodation housing. This involves integrating various accommodation resources (including dormitories, apartments, hotels, etc.), dynamically adjusting the attributes of housing resources to ensure the accommodation needs of different groups, such as resident employees, traveling employees, and non-staff workers, are met, thereby improving the efficiency of accommodation resource utilization.

• Other’s admin task requested by Admin Director.

2. Vehicle Management

• Daily services for the vehicle business:

Daily vehicle services include processing service requests, designing service solutions, and providing service resources; opening accounts and managing quotas for ride-hailing employees; conducting monthly analysis of ride-hailing usage and data; and maintaining the accuracy of vehicle and driver information in the system.

• Safety management:

Routinely check the listing of existing vehicles in the system, the management of vehicle safety baselines, and the management and recording of abnormal vehicle services to ensure the accuracy of vehicle resource records.

• Vehicle supplier service performance management:

By setting service SLAs, KPIs, and incentive mechanisms for suppliers, regularly review and correct supplier service performance, implement evaluation and incentive measures, and promote continuous improvement in service quality and operational efficiency of local vehicle suppliers.

• To collaborate and communicate directly with Chinese speaking officers, stakeholders, counterparts, and customers in China HQ team

Job Requirement

• Minimum Diploma in Business Administration or equivalent qualification;
• At least 3-5 years of experience in service or related working experiences;
• Able to carry out admin module routine work independently and able to work under pressure;
• Being a good team player and customer-oriented;
• Proficiency in Mandarin is essential to support cross-border collaboration, policy and document interpretation, and communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.
• Proficient in Microsoft Office Applications;
• Willing to travel for site inspections and dealing with vendor

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

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